1. Warnings
The first time your content breaches our Guidelines you normally receive a warning, not a strike. The content is removed and you are told which rule it broke. Warnings do not restrict your account.
2. Strikes
A strike is issued for a repeat violation or a serious first violation. There are two kinds:
- Community Guidelines strike — for content that breaks our Community Guidelines.
- Copyright strike — for a valid copyright complaint under our Copyright Policy.
Each strike lasts 90 days. Your current strike status is shown in Studio.
3. What each strike does
| Strike | Effect |
|---|---|
| 1st | Cannot upload for 7 days. Monetization paused. |
| 2nd | Cannot upload for 14 days. Monetization paused. |
| 3rd | Channel permanently terminated. All content removed. |
4. Immediate termination without strikes
Some violations result in permanent termination straight away:
- Child sexual abuse or exploitation.
- Credible threats of violence or terrorism.
- Deliberate, large-scale invalid traffic or payment fraud.
- Creating a new account to evade an existing termination.
5. What happens when a channel is terminated
- All videos, comments and playlists are removed from public view.
- The handle is retired and cannot be reused.
- Any Available balance is forfeited where termination was for fraud or invalid traffic.
- You may not create a new account on GenzPlays.
6. Appealing
You may appeal any warning, strike, rejection, monetization decision or termination within 15 days.
- In the app: Studio → Strikes → Appeal, or the Appeal button on a rejected video.
- By email: support.genzplays@gmail.com with your channel handle, the video ID, and why you believe the decision was wrong.
A human reviews every appeal. We acknowledge within 24 hours and decide within 7 working days. One appeal per decision.
7. If the appeal succeeds
The strike is removed, any upload restriction is lifted, monetization is restored, and where the content still exists it is republished. This is why rejected videos are kept in storage for 30 days rather than deleted immediately.
8. Escalation
If you are not satisfied with the outcome of an appeal, contact our Grievance Officer:
- Grievance Officer: Mirja Minhajuddin
- Email: grievance.genztube@gmail.com
- Address: Baduria, North 24 Parganas, West Bengal, India
Users in India may also escalate to the Grievance Appellate Committee established under the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021, within 30 days of our decision.